If goods are defective in any way they must be confirmed in writing via email or by phone within 24 hours of receiving the goods. Once confirmed by us please return them immediately and we will deliver a new item to you. Please also retain original packaging for any items damaged in transit as the delivery service will normally inspect damaged shipments.
If you are exchanging for a different product size the cost of returning the item to us is your responsibility unless the item is faulty. (Please note increase in products sizes may incur price increase.)
We would advise you to send return items by a registered/insured shipping method, as we cannot be held responsible for losses while in return transit. Items must be returned unused in original packaging.
All items should be sent to the address below:
Goss Fly Screens Ltd.
Mob: +353(0)086 877 1170
Tel: +353(0)042 937 1239